Outsource live chat support without losing the human touch.
Trained human agents backed by AI copilots — for sub-30s first response, 24/7 coverage and average handle times up to 35% lower than in-house teams.
The numbers we hold ourselves to.
First response
Sub-30s median on live web and in-app chat, 24/7.
Average handle time
18–35% lower vs. in-house baselines using AI copilots + macro suggestions.
Chat CSAT
4.7+ average across live programs, reviewed weekly with your CX lead.
Conversion lift
Proactive chat playbooks lift checkout conversion 8–14% on e-commerce.
Empathy from people. Speed from AI.
Bots-only chat drives customers away — pure headcount can't scale. Our blend keeps the empathy of a trained agent with the response time of an AI, so handle times drop without CSAT taking a hit.
AI drafts, humans send
Copilots suggest replies grounded in your knowledge base; agents edit and send — never a raw bot response.
Deflection with a safety net
Simple tier-1 questions self-serve; anything ambiguous, emotional or high-value routes straight to a human.
Sentiment-aware routing
Frustrated or churn-risk conversations are escalated to senior agents automatically.
Continuous QA
10% of chats scored weekly on tone, accuracy and resolution — feedback loops back into training.
Every chat surface, one team.
Website live chat
Intercom, Zendesk, HubSpot, Drift, Front, Crisp — we plug into your existing widget.
In-app messaging
Native SDK support for iOS/Android and web apps, including authenticated sessions.
Social & DMs
Instagram, Facebook, WhatsApp Business, X and TikTok DMs routed into one unified inbox.
Marketplace chat
Shopify Inbox, Amazon, Etsy and Depop covered by trained e-commerce specialists.
Outsourcing live chat, answered.
How fast can outsourced live chat go live?
Pilots typically launch in 2–3 weeks. Discovery, macro/KB ingestion and agent training run in parallel with widget integration.
Do you replace our existing chat tool?
No. We work inside your current stack — Intercom, Zendesk, HubSpot, Front, Drift or Crisp — so you keep your data, integrations and reporting.
How is outsourced chat priced?
Per agent hour or per resolved chat, invoiced monthly. Enterprise programs can be scoped as fixed monthly retainers with volume tiers.
Will customers know it's outsourced?
No. Agents work under your brand voice, use your macros and sign off with your team names — customers experience one seamless support team.
Ready to outsource chat without downgrading it?
Get a live chat program mapped to your stack, volumes and SLAs — proposal in under 48 hours.
Get my chat support plan →