Pricing built around your program.
Start with a pilot, scale into a dedicated pod, or run a multi-region enterprise program. Transparent hourly rates, clear SLAs, no long lockups.
Plans
Included in every program.
Screening, hiring and background checks.
Product, tools and brand voice onboarding.
Scorecards, calibrations and coaching.
Live dashboards on tickets, CSAT and SLA.
SOC 2 controls, VPN and MFA by default.
Zendesk, Intercom, Salesforce, Freshdesk.
Forecasting, scheduling and shrinkage tracking.
Named account lead with weekly reviews.
Optional add-ons.
24/7 Coverage
Follow-the-sun pods across six regions, weekends and holidays included.
Extended Hours
Add overnight, weekend or holiday English coverage to match your peaks.
Voice / Phone
Full inbound & outbound voice with call recording, IVR and QA scoring.
Back-Office
KYC, disputes, moderation and data-entry queues handled by dedicated ops.
AI Copilot Seats
Suggested replies, summarization and reply assist per agent seat.
Custom Reporting
Bespoke dashboards, warehouse exports and exec-ready weekly reports.
In-house build
Recruit, train, tool, manage, cover 24/7, forecast — 6–12 months of ramp before the first ticket is answered well.
Jenvu pod
Trained agents, QA, WFM, tooling and a named account lead — live in weeks with SLAs written into the contract.
Pricing questions.
A few common ones — anything else, our sales team is happy to walk you through a tailored proposal.
How is billing structured?
Most programs bill per agent hour or per ticket, invoiced monthly. Enterprise programs can be scoped as fixed monthly retainers.
Is there a minimum commitment?
Pilots run for 4–8 weeks. Growth and Enterprise programs are typically 3-month terms with 30-day rolling renewals after.
Which channels are supported?
Voice, email, live chat, in-app messaging, social and back-office queues — configured to your existing helpdesk.
How fast can we launch?
Pilots go live in 2–3 weeks. Full dedicated pods typically launch in 4–6 weeks after discovery.
Ready to scope a program?
Share your volumes, channels and quality bar — we'll come back with a tailored proposal in a few working days.