AI support, human-owned.
Jenvu pairs human agents with AI copilots at every step of the ticket lifecycle from intake to resolution — cutting handle times without sacrificing quality.
AI across the ticket lifecycle.
Intelligent Triage
Inbound messages classified, prioritized and routed to the right pod in seconds.
Agent Copilot
Suggested replies grounded in your knowledge base, live next to every ticket.
Auto-Summarization
Long threads and call transcripts summarized instantly for fast handoff.
Sentiment Detection
Frustration and escalation risk flagged in real time so agents can react.
Reply Assist
Draft, refine and polish English responses instantly with grounded AI suggestions.
Automated QA
Every interaction scored against your rubric — 100% coverage, not samples.
Human-in-the-loop guardrails.
Human Review
Every customer-facing message owned by a trained agent before it goes out.
Knowledge Grounding
Replies grounded in your KB, macros and product docs — no hallucinations.
Brand Voice Tuning
Tone, formality and style tuned per brand — the AI sounds like you.
Escalation Rules
VIPs, refunds and complex cases routed to seniors automatically.
Audit Logs
Every AI suggestion, edit and accept logged for review and compliance.
Privacy Controls
PII redaction, retention windows and regional data residency built-in.