The Agent Workspace.
Our agents operate inside your helpdesk — Zendesk, Intercom, Salesforce and others — augmented by Jenvu's playbook library, AI copilots and QA tooling.
Inside the workspace.
Unified Inbox
Voice, email, chat and conversations queued in one prioritized stream.
Customer 360
Every past order, ticket and interaction surfaced next to the active conversation.
Macro Library
Written response playbooks for every recurring intent, versioned and reviewed.
AI Suggested Replies
Grounded drafts agents can accept, edit or override — the human stays in control.
Live QA Feedback
Managers coach in real time; scorecards show up the day they happen.
Recording & Screen
Voice and screen recording on every session for QA, compliance and training.
Integrations, not silos.
Zendesk
Native embed — tickets, macros, triggers and views stay in your Zendesk instance.
Intercom
Live in your Intercom Inbox with full conversation, contact and article context.
Salesforce
Service Cloud, Sales Cloud and custom objects — we work inside your org.
HubSpot
Conversations, tickets, contact records synced across the HubSpot suite.
Freshdesk
Tickets, dispatch rules and knowledge base in a shared Freshdesk workspace.
Custom API
REST, GraphQL or SDK bridges into any bespoke helpdesk or internal tool.