Global Coverage
24/7/365 support that follows the sun.
Live English-speaking pods across North America, EMEA and APAC — so your customers never wait, and your SLAs never break, regardless of timezone.
Regions
Three regions. One seamless handover.
NA
North America
- Hours
- 06:00 – 22:00 ET
- Languages
- English (US/CA)
- Hubs
- Toronto · Austin · Mexico City
EMEA
Europe & MEA
- Hours
- 07:00 – 23:00 GMT
- Languages
- English (UK/EU)
- Hubs
- London · Lisbon · Cape Town
APAC
Asia Pacific
- Hours
- 08:00 – 22:00 SGT
- Languages
- English (AU/SG)
- Hubs
- Manila · Singapore · Sydney
SLA Standards
SLAs measured in seconds, not tickets.
FRT
First Response
< 60s chat · < 2m email · voice answered in < 20s (avg).
RES
Resolution
80% tickets resolved in first touch. Escalations routed within 10m.
UPT
Uptime
99.95% coverage uptime with automatic failover across all three regions.
CSAT
CSAT
4.8+ average across all live programs, reviewed weekly.
Ready for coverage that never sleeps?
Get a coverage plan mapped to your regions, volumes and SLAs — in under 48 hours.
Get My Coverage Plan →